SMART CITY PLATFORM

    The entire operation in one place.

    Centralize assets, service requests, work orders, crews, materials, evidence and execution data in a platform built for urban service operations.

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    GuiaWeb
    Assets
    Service requests
    Work orders
    Crews
    Materials
    Evidence
    Guiandroid GuiaWeb

    Smart City Platform for end-to-end urban operations management.

    Exati's Smart City Platform brings together the tools needed to plan, track, execute and prove field services. The operation stays connected from the moment a request arrives through execution, evidence capture, validation and results monitoring.

    Smart City
    Platform
    Assets
    Service requests
    Work orders
    Crews
    Materials
    Evidence
    Measurements
    History
    Services
    Territory

    Smart city management for operations that need control.

    City halls and departments

    Management, monitoring and oversight of public service delivery.

    Concessionaires and PPPs

    Operational and contractual control and monitoring of delivered services.

    Service providers

    Management of crews, assets, service calls, materials and productivity.

    Managers and supervisors

    Visibility over the operation, service calls and their indicators.

    Technical and field crews

    Receiving, executing and recording the activities performed.

    Urban request management from intake to proof.

    Follow every service through its full journey, keeping information, owners and evidence connected to the operation.

    1. 01Request or incident
    2. 02Triage
    3. 03Planning
    4. 04Dispatching
    5. 05Routing
    6. 06Field execution
    7. 07Evidence
    8. 08Validation
    9. 09Indicators
    • Identification and handling of duplicate requests
    • Different deadline rules by service type and origin
    • Creation and dispatching of activities for execution
    ENTRY CHANNELS

    Digital channels connected to urban operations.

    Multiple entry channels. A single management flow.

    The Smart City Platform connects service channels to the operation, so requests received from citizens are handled, tracked and dispatched for execution within the same operational flow.

    App
    Web portal
    WhatsApp
    Call center
    Chatbot
    Integrations with external systems
    1. 1
      Smart City Platform
    2. 2
      Triage
    3. 3
      Order / activity
    4. 4
      Field crew
    5. 5
      Completion
    • Opening and checking requests
    • Interaction through app or portal
    • Chatbot to create and check tickets
    • Satisfaction surveys, when applicable
    • Ombudsman channel, when applicable
    • Integration of requests into the operation

    GuiaWeb

    The control center of the operation.

    GuiaWeb is the management environment of the Smart City Platform, bringing into a single interface the information needed to plan, track and control the operation's services.

    Operational management

    • Service requests
    • Work orders
    • Planning
    • Activity distribution
    • Service call monitoring
    • Preventive work
    • Inspections
    • Construction work
    • Operational history

    Assets and territory

    • Asset registry
    • Asset location
    • Relationships between asset information
    • Registry updates after maintenance or modernization
    • Living asset history
    • Assets on the map
    • Territorial organization of the operation

    Projects, works and modernization

    • Creation and monitoring of modernization projects
    • Points included in the project
    • Execution through work orders
    • Information updates after execution
    • Materials and services applied
    • Expansion works
    • Progress monitoring in the platform

    Inspections and technical assessments

    • Field inspections
    • Technical assessments
    • Checklists
    • Data measurement
    • Route-driven activities
    • Recording of findings during inspection
    • Lighting assessments and LUX measurement, in public lighting

    Crews

    • Activity distribution
    • Owners
    • Service monitoring
    • Execution status
    • Crew organization

    Materials

    • Record of materials used
    • Inventory
    • Movements
    • Scrap
    • History related to operation materials

    Management and monitoring

    • Maps
    • Reports
    • Indicators
    • Measurements
    • SLAs
    • Service call history

    Routing for field crews and operational activities.

    Guia's routing features help organize the distribution and sequence of activities performed by crews, making operational planning more structured.

    Planning on the map. Execution followed in the field.

    • Route management
    • Vehicles
    • Routes on the map
    • Crew monitoring
    • Activities linked to crews
    • Operational monitoring on the map
    1. 1
      Crew
    2. 2
      Activities
    3. 3
      Route
    4. 4
      Territory
    5. 5
      Execution
    Activity view
    Specific service call information
    Execution record
    Execution photos
    Evidence
    Location
    Materials and services applied
    Forms
    Service history updates
    Work log, when applicable

    Guiandroid

    Management continues in the field.

    Guiandroid connects field crews to the operation, allowing activities managed in GuiaWeb to be executed and recorded directly during the service call.

    GuiaWeb
    Guiandroid
    GuiaWeb

    Management → field execution → operation update

    CIDADE ILUMINADA

    A channel that brings the operation closer to citizens.

    Cidade Iluminada complements the public lighting operation by allowing requests and incidents to be recorded and routed for handling within the operational flow.

    1. Citizen
    2. Request
    3. Lighting point identification
    4. Guia
    5. Service
    6. Incident update

    Cidade Iluminada acts as one of the entry points of information for the public lighting operation.

    Configurable operational workflows for each contract and service.

    Each contract, service and operation has different processes, priorities, deadlines and ways of working. The Smart City Platform lets you structure operational flows according to those needs.

    Request typesPrioritiesService stagesApprovalsSLAs and deadline rulesChecklistsFormsAccess profilesPending reasonsUnproductive time reasonsReopeningsFlows per serviceFlows per operationFlows per contract, when applicable

    Visual workflow

    StagesRulesOwnersDecisionsStatusesDifferent paths according to the operation

    Documents adapted to the operation

    Create the documents and forms your operational processes require and use them throughout activity execution.

    Risk analysis formsChecklistsOperational formsFleet checklistOperation-specific documents

    Evidence and traceability in urban service execution.

    The platform keeps information associated with service calls and execution, creating a traceable operational history.

    What happened, where it happened, who performed it, when it was performed and what was used.

    Request
    Asset
    Work order
    Crew
    Owner
    Dates and times
    Location
    Photos
    Materials used
    Services performed
    Movements
    Status
    Validation
    Service call history

    Information that supports oversight, measurement, SLA monitoring and contract management.

    Multi-contract management and consolidated urban operation view.

    Follow different services, crews and operational fronts while keeping the level of detail needed to understand what is happening in each part of the operation.

    Individual control when needed and a managerial view when desired.

    • Management by contract
    • Management by municipality
    • Management by territory
    • Management by service
    • Management by crew
    • Consolidated view of the operation
    • Specific permissions per operation or structure

    Solutions for public lighting, sanitation and urban services.

    The same operational foundation can serve different services, respecting the assets, processes, crews and rules of each operation.

    Public Lighting

    Management of assets, incidents, maintenance and field services.

    Sanitation

    Operational management of assets, crews and service calls.

    Urban Forestry

    Planning, monitoring and recording of urban tree-related activities.

    Urban Cleaning

    Management of activities, crews and services related to city cleaning.

    Infrastructure

    Control and monitoring of urban maintenance operations.

    Telecommunications

    Management of assets, crews and services for telecom operations.

    Materials, inventory and operational traceability management.

    Beyond the executed service, the platform keeps information related to the materials used in activities, connecting execution, inventory and operational history.

    From material intake to field application.

    • Multiple inventories
    • Movements between warehouse and crews
    • Transfers between owners
    • Record of materials applied to services
    • Tracking from intake to usage
    • Scrap control
    • Movement history
    • Identified materials, when applicable
    Layer 1Physical
    MaterialsInventoryOperation
    Layer 2Process
    InboundOutboundUsageDisposal
    Layer 3Management
    RecordTraceabilityHistoryControl

    Operational maps and city georeferencing.

    The geographic view helps managers understand where assets, requests, crews and activities are.

    • Asset map
    • Request map
    • Activity locations
    • Crew monitoring
    • Routes
    • Areas and territories
    • Thematic maps
    • Georeferenced information

    Operational indicators and reports for urban management.

    The platform itself follows the results of the operation, bringing together indicators and reports built from the information recorded during service execution.

    • Productivity indicators
    • Operational indicators
    • Material reports
    • Reports on services performed
    • Reports on works and maintenance
    • Charts and reports from system data
    • Indicators adapted to contractual needs, when applicable

    Access control and operational governance.

    • Access profiles
    • Permissions
    • Activity history
    • Traceability
    • Control of operational information
    • Different access levels, when applicable

    Smart City Platform implementation in urban operations.

    Implementation considers the processes, data, assets and people involved in the operation to bring the platform into the crews' routine.

    1. 0101

      Discovery

      Understanding the operation, services, processes and needs.

    2. 0202

      Configuration

      Structuring the operational flows, rules and parameters.

    3. 0303

      Data

      Preparation, loading and validation of the required data and assets.

    4. 0404

      Training

      Preparing managers, supervisors and the crews involved.

    5. 0505

      Go-live

      Starting the operation using the platform.

    6. 0606

      Follow-up

      Support for adoption and evolution of platform use.

    FAQ

    Frequently asked questions about the Smart City Platform

    Quick answers about the Smart City Platform.

    Operational control for smart cities.

    From planning to field execution, centralize the information needed to track, control and prove the services delivered.

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