Citizen service center

    Get a Call Center specialized in public lighting and urban sanitation.

    Count on our specialized contact-center agents

    Custom KPIs
    for each PPP

    Avg. response time tailored to your contract

    60% cost reduction
    with the call-center team

    Team of qualified professionals

    35 PPPs served by the Call Center

    Operating in
    +90 CITIES
    with high rates
    of satisfaction

    Custom reports according to KPIs

    Human-centered service

    Running every day of the week, 24 hours a day

    WhatsApp chatbot for citizen service

    Ensure a memorable first impression for the citizen

    With Exati, you offer a Call Center with excellent service.

    Qualified operators

    Qualified operators

    Exati's Call Center has specialists in PPP, Public Lighting and Sanitation contracts for humane and efficient service. With full command of the system, incidents are logged precisely, speeding up field service.

    KPI compliance

    KPI compliance

    Meet TME, SLA and other contractual KPIs of the city, avoiding fines.

    Guaranteed service with Call Back

    Guaranteed service with Call Back

    Even with a busy line, the system guarantees service. The citizen receives their queue position and, if preferred, is automatically called back as soon as an agent is available.

    Specialized technical support

    Specialized technical support

    Our operators are constantly trained for personalized service focused on the citizen experience.

    Issue detailed, custom reports

    Issue detailed, custom reports

    Track service performance with complete reports and real-time data, delivering accurate insights for more assertive decision-making.

    Smart management of the service team

    Smart management of the service team

    We manage the call-center team to ensure KPI compliance, so your operation doesn't have to worry about turnover or extra operating costs.

    Efficiency and quality in every interaction

    Standardized, high-quality service

    Ticket lookup and opening via WhatsApp chatbot

    Continuous call evaluation and professional performance review

    Smart IVR for ticket follow-up

    Offer excellent service to citizens

    Schedule a demo!

    Veelgestelde vragen

    Veelgestelde vragen

    Snelle antwoorden op de meest gestelde vragen.